Positions currently vacant September 2025
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Front Office Supervisor
Employment Type: Full time. Shifts may include early mornings, evenings, weekends and public holidays
We are seeking a dynamic and experienced Front Office Supervisor to lead our Front Office Reception / Reservations team for The Espiritu Hotel & Car Rentals. This pivotal role combines hands-on guest service excellence with operational oversight, ensuring seamless coordination between reception, reservations and financial processes. You will supervise a team of full-time Receptionists and a Reservation Officer, fostering a culture of excellent guest experience, hospitality, accuracy, and efficiency.
Key Responsibilities:
Reception & Guest Services
- Oversee daily front desk operations including check-in, check-out, and guest enquiries ensuring Reception Standard Operating Procedures are followed
- Deliver exceptional car rental and concierge services, offering local recommendations and personalized assistance, and above and beyond trouble shooting
- Ensure smooth coordination between reception and other departments (housekeeping, restaurant, management, airport transfer and day tour operators)
- Maintain high standards of presentation and professionalism across all guest-facing areas
Reservations & Administration
- Manage all reservation channels including direct bookings, OTAs and group inquiries ensuring Reception Standard Operating Procedures are followed
- Oversee emails, phone and booking requests promptly and professionally
- Utilize PRENO for reservation management and Xero for invoicing and financial tracking
- Monitor petty cash, café/bar change boxes and daily reconciliation
- Ensure accurate data entry and reporting across all systems
Team Leadership
- Supervise and support a team of 3 Receptionists and a Reservations Officer
- Conduct weekly team meetings plus training, performance reviews, and scheduling
- Foster a collaborative, guest-focused team culture
- Troubleshoot operational issues and escalate when necessary
- Good communication and teamwork with Managers and Supervisors
Qualifications & Skills:
- Minimum 3 years’ proven experience in Reservations /Reception at Front Office of hotel
- Experience working with Property Management Systems and Online Travel Agency platforms
- Excellent communication and interpersonal skills
- High attention to detail and ability to multitask in a fast-paced environment
- Availability to work weekends (including Saturdays) and all Public Holidays
- Preno and Xero experienced preferred but not essential
- Previous team leadership, supervisory or management skills preferred
- Fluent written and spoken English required, French also highly desirable
Benefits:
- Competitive salary package
- Opportunities for professional development
- Staff Discount at ‘The Tu Restaurant’
Applications close: Monday, 1 September 2025.
Email CV to: [email protected]
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Senior Carpenter / Joiner
with Building & Renovation Experience
Job Type: Full time, Contract (renewable)
Job Summary:
We are seeking an experienced and versatile Senior Carpenter / Joiner to support ongoing renovation projects and provide day-to-day leadership for our maintenance crew. This role requires both hands-on technical expertise and the ability to work independently or guide others in construction and refurbishment tasks. The ideal candidate will bring 10+ years of carpentry and building experience, particularly in wood-framed construction, joinery, roof structures, and general renovations.
Key Responsibilities:
- Carry out carpentry, joinery, and refurbishment works across hospitality, residential, and commercial properties.
- Set out profiles and prepare foundations for small building works and extensions.
- Construct and repair wood-framed structures, including floors, walls, and partitions.
- Build, install, and maintain wooden roof structures and trusses.
- Complete renovation and refurbishment projects including interiors, fit outs, and finishing carpentry.
- Read, interpret, and work from architectural plans, drawings, and specifications.
- Assist in planning and coordinating works with the maintenance crew, ensuring quality and efficiency.
- Oversee safe use of tools, equipment, and materials.
- Conduct site inspections and provide feedback on repairs, preventive maintenance, and project improvements.
- Train and mentor junior staff in carpentry and general trades.
Skills & Experience required:
- Minimum 10 years’ experience as a Carpenter / Joiner or Tradesman.
- Proven ability in wood-framed building, joinery, and roofing carpentry.
- Strong understanding of construction setting out and foundation profiles.
- Renovation and refurbishment project experience.
- Ability to work independently with minimal supervision.
- Good communication and teamwork skills.
- Knowledge of safe working practices and ability to follow workplace health & safety standards.
Preferred Qualities:
- Experience in a foreman or lead carpenter role.
- Multi-trade exposure (building, tiling, painting, etc.).
- Adaptability to working in a Pacific Island environment.
- Strong problem-solving and practical thinking skills.
Applications close: 10 September 2025
Email CVs including details of 3 referees (name, email address and phone number/s) to:
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Duty Manager
Contracted Hours: Full time / flexible – includes evenings, weekends and public holidays
Reports to: Operations Manager
Role Overview
The Duty Manager oversees quality guest experience as well as supports the daily functioning of the hotel and restaurant, acting as a direct assistant to the Operations Manager and taking charge during late shifts. This includes supervising staff transitions, handling guest requests, supervisor training and ensuring operational continuity until close of business.
Key Responsibilities
- Oversee high quality guest experience
- Oversee late-day hotel operations including Front Office, Restaurant, Housekeeping
- Manage late check-ins, early departures, booking changes, and special requests
- Support department supervisors, helping with issue resolution and team coordination
- Respond to guest feedback and resolve any service concerns professionally
- Oversee smooth function and event set up and guest experiences
- Conduct end-of-day checks: security, staff logs, and handover reports for morning team
- Communicate updates, incidents, and shift reports to the Operations Manager
- Assist with rostering, small troubleshooting, and closing procedures
- Training and upskilling of staff, especially senior and supervisors
Skills & Qualifications
- Minimum 5 years hospitality supervisory experience – either FOH or restaurant
- Strong communication and leadership skills
- Team building skills for morale and teamwork
- Calm decision-maker
- Excellent at guest-facing problem-solving
- Familiarity with PMS (Preno) and POS (Lightspeed) systems, or willingness to learn
- Fluent written and spoken English required
- French an advantage
Benefits
Long term career and opportunity for progression; 20% discount off ‘The Tu’ Menu
Applications Open!
Email CVs including details of 3 referees (name, email address and phone number/s) to:
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Housekeeping Supervisor
Contracted Hours: 42 hours a week, 6 days a week, including weekends and public holidays
Reports To: Operations Manager
Job Objective
The Housekeeping Supervisor is responsible for overseeing the Housekeeping Team maintaining cleanliness and presentation across all areas of the hotel, including guest rooms, restaurant spaces, laundry facilities, outdoor areas, and short-term accommodation units. This role ensures a welcoming, hygienic, and comfortable environment for all guests and staff.
Main Supervision Responsibilities
- Team Leadership & Staff Oversight - Assist with the induction, training, and performance reviews of housekeeping staff. Support punctuality, monitor attendance, honesty (no theft) and manage discipline matters in collaboration with Operations Management.
- Communication & Coordination - Attend weekly Supervisor meetings with the Operations Manager and fellow department supervisors. Maintain daily communication with Reception to ensure smooth coordination of check-ins, check-outs, and room readiness.
- Cleaning Standards & Room Preparation - Oversee the cleaning and sanitizing of guest rooms, bathrooms, and shared areas to meet hotel hygiene and presentation standards. Ensure bed linens are changed, amenities replenished and supplies re-stocked efficiently.
- Maintenance & Fault Reporting - Inspect rooms and public areas for damage or maintenance issues and report them promptly to the appropriate department (Operations Manager and Maintenance Department) for resolution.
- Laundry Operations - Supervise the collection, washing, drying, folding, and distribution of linens and staff uniforms. Operate laundry equipment safely and efficiently and ensure laundry routines are followed consistently.
- Inventory & Supply Management - Monitor the use of cleaning products, amenities, and linen stocks. Report any supply shortages to Operations for timely restocking and ensure efficient product usage.
- Safety Protocols - Ensure guest safety is always prioritized by using signage for wet surfaces, minimizing pooled water, and maintaining hazard-free zones.
- Grounds, Maintenance & Outdoor Presentation - Oversee the sweeping, raking, and upkeep of outdoor pathways, garden areas, and shared exterior spaces. Remove debris, clean outdoor furniture, and complete seasonal tasks such as watering, leaf clearing, and path tidying.
Essential Experience and Skills
- Minimum 5 years’ housekeeping supervisor experience
- Good eye for detail and high standards of cleanliness and maintenance
- An ability to stay calm when in busy periods
- Ability to communicate well with both staff and management
- Ability to train team and give feedback or discipline as required
- Think of the guests’ experience and aim to meet and exceed expectations
- You need to be enthusiastic, conscientious and take pride in your skills
- Punctual and good attendance
- Honest and would never borrow or take anything from guests or staff
- Fluent English
Staff Benefits
- Performance Review and training for career progression
- Share of Staff Tips and opportunities for performance and attendance bonuses
- 20% staff discount off The Tu menu
- Morning Tea provided for day shift
Applications Open!
Email CVs including details of 3 referees (name, email address and phone number/s) to:
