Positions currently vacant October 2025
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Front Office Supervisor
Employment Type: Full time. Shifts may include early mornings, evenings, weekends and public holidays.
We are seeking a dynamic and experienced Front Office Supervisor to lead our Front Office Reception / Reservations team for The Espiritu Hotel & Car Rentals. This pivotal role combines hands-on guest service excellence with operational oversight, ensuring seamless coordination between reception, reservations and financial processes. You will supervise a team of full-time Receptionists and a Reservation Officer, fostering a culture of excellent guest experience, hospitality, accuracy, and efficiency.
Key Responsibilities:
Reception & Guest Services
- Oversee daily front desk operations including check-in, check-out, and guest enquiries ensuring Reception Standard Operating Procedures are followed
- Deliver exceptional car rental and concierge services, offering local recommendations and personalized assistance, and above and beyond trouble shooting
- Ensure smooth coordination between reception and other departments (housekeeping, restaurant, management, airport transfer and day tour operators)
- Maintain high standards of presentation and professionalism across all guest-facing areas
Reservations & Administration
- Manage all reservation channels including direct bookings, OTAs and group inquiries ensuring Reception Standard Operating Procedures are followed
- Oversee emails, phone and booking requests promptly and professionally
- Utilize PRENO for reservation management and Xero for invoicing and financial tracking
- Monitor petty cash, café/bar change boxes and daily reconciliation
- Ensure accurate data entry and reporting across all systems
Team Leadership
- Supervise and support a team of 3 Receptionists and a Reservations Officer
- Conduct weekly team meetings plus training, performance reviews, and scheduling
- Foster a collaborative, guest-focused team culture
- Troubleshoot operational issues and escalate when necessary
- Good communication and teamwork with Managers and Supervisors
Qualifications & Skills:
- Minimum 3 years’ proven experience in Reservations /Reception at Front Office of hotel
- Experience working with Property Management Systems and Online Travel Agency platforms
- Excellent communication and interpersonal skills
- High attention to detail and ability to multitask in a fast-paced environment
- Availability to work weekends (including Saturdays) and all Public Holidays
- Preno and Xero experienced preferred but not essential
- Previous team leadership, supervisory or management skills preferred
- Fluent written and spoken English required, French also highly desirable
Benefits:
- Competitive salary package
- Opportunities for professional development
- Staff Discount at ‘The Tu Restaurant’
Expressions of interest welcome
Email CV to: [email protected]
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Senior Carpenter / Joiner
with Building & Renovation Experience
Job Type: Full time, Contract (renewable)
Job Summary:
We are seeking an experienced and versatile Senior Carpenter / Joiner to support ongoing renovation projects and provide day-to-day leadership for our maintenance crew. This role requires both hands-on technical expertise and the ability to work independently or guide others in construction and refurbishment tasks. The ideal candidate will bring 10+ years of carpentry and building experience, particularly in wood-framed construction, joinery, roof structures, and general renovations.
Key Responsibilities:
- Carry out carpentry, joinery, and refurbishment works across hospitality, residential, and commercial properties.
- Set out profiles and prepare foundations for small building works and extensions.
- Construct and repair wood-framed structures, including floors, walls, and partitions.
- Build, install, and maintain wooden roof structures and trusses.
- Complete renovation and refurbishment projects including interiors, fit outs, and finishing carpentry.
- Read, interpret, and work from architectural plans, drawings, and specifications.
- Assist in planning and coordinating works with the maintenance crew, ensuring quality and efficiency.
- Oversee safe use of tools, equipment, and materials.
- Conduct site inspections and provide feedback on repairs, preventive maintenance, and project improvements.
- Train and mentor junior staff in carpentry and general trades.
Skills & Experience required:
- Minimum 10 years’ experience as a Carpenter / Joiner or Tradesman.
- Proven ability in wood-framed building, joinery, and roofing carpentry.
- Strong understanding of construction setting out and foundation profiles.
- Renovation and refurbishment project experience.
- Ability to work independently with minimal supervision.
- Good communication and teamwork skills.
- Knowledge of safe working practices and ability to follow workplace health & safety standards.
Preferred Qualities:
- Experience in a foreman or lead carpenter role.
- Multi-trade exposure (building, tiling, painting, etc.).
- Adaptability to working in a Pacific Island environment.
- Strong problem-solving and practical thinking skills.
Expressions of Interest welcome
Email CVs including details of 3 referees (name, email address and phone number/s) to:
